1. Introduction and Acceptance

Welcome to Soulful Group LLC ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website, courses, coaching programs, mentorship, group programs, memberships, communities, live and virtual events, and digital products (collectively, the "Services").

By accessing the website, submitting an application, making any payment, attending any session, or accessing any material, you ("you," "Client," or "user") confirm that you have read, understood, and agreed to be bound by these Terms in full. Acceptance is not conditional on signature. See Section 7.

2. Company Information

Soulful Group LLC A Wyoming Limited Liability Company Principal Office: 75 E 3rd Street, Sheridan, WY 82801, United States Contact: [email protected]

3. Definitions

"Materials" means all content, frameworks, methodologies, curricula, recordings, workbooks, templates, scripts, slides, session notes, community content, and any other intellectual property made available through the Services, including the Soulful Selling™ methodology and the Codex 9™ framework.

"Program" means any paid coaching, mentorship, membership, cohort, event, or training engagement.

"Session" means any scheduled one to one, group, or live call delivered as part of a Program.

4. Eligibility and Capacity

You must be at least 18 years of age. By using the Services you represent and warrant that you are 18 or older, that you have full legal capacity to enter into a binding contract, and that all information you provide to us is accurate and complete.

5. Business Purpose Representation

The Services are offered exclusively for professional and business purposes to entrepreneurs, coaches, consultants, practitioners, and business owners.

By purchasing, you represent and warrant that you are acquiring the Services for purposes relating to your trade, business, craft, or profession, and not as a consumer. You acknowledge that this representation is a material inducement to us entering into this agreement and that we rely on it.

Where digital content, Materials, or Services begin to be supplied immediately or before any statutory withdrawal period would otherwise expire, you expressly request immediate performance and acknowledge that, to the fullest extent permitted by applicable law, you lose any right of withdrawal, cooling off, or cancellation once performance has begun.

6. Services Provided

We provide coaching, mentorship, business consulting, educational content, online training, group programs, memberships, communities, live and virtual events, and digital downloads.

The scope of any Program, including session count, duration, and inclusions, is defined in the applicable offer page, checkout page, or program agreement. Anything not expressly listed is not included. Verbal statements, marketing content, social media posts, and sales conversations do not form part of the contracted scope.

We may update, modify, improve, or discontinue any part of the Services at any time, provided that material inclusions of a purchased Program are not removed during your contracted term.

7. Enrollment and Acceptance Without Signature

No physical or digital signature is required for these Terms to bind you.

By making any payment toward any Program, event, membership, or other Service, or by accessing any Materials, you:

Confirm that you have read and understood these Terms in full

Agree to be legally bound by every provision

Accept full responsibility for your participation, your implementation, and your results

Where you also receive a separate program agreement or statement of work, that document and these Terms apply together. In the event of a direct conflict, the separate program agreement governs for that specific engagement, and these Terms govern in all other respects.

8. Payments and Billing

All purchases are billed through our payment processor, such as Stripe or another listed provider. You agree to provide accurate, current, and complete billing information, and you authorize us and our processor to charge your selected payment method for all amounts agreed at the time of purchase, including recurring and installment amounts, without further authorization.

Prices are stated in the currency displayed at checkout. You are solely responsible for all applicable taxes, VAT, duties, bank charges, currency conversion costs, and transfer fees. All amounts payable to us are net of such charges.

9. Payment Plans, Installments, and Acceleration

Where you purchase using a payment plan or installment schedule:

You are contracting for the full purchase price, not for individual Sessions, individual months, or individual modules. Each installment is a portion of one single, indivisible obligation.

The full balance remains due in all circumstances, regardless of whether you continue to attend, participate, access Materials, or use the Services.

You authorize automatic charging of your payment method on the agreed schedule until the balance is paid in full. If a payment fails, you must provide a valid alternative payment method within seven (7) days. We may suspend access to all Services until the account is current. Suspension does not pause, extend, or reduce your payment obligation. If any installment remains unpaid for more than fourteen (14) days, the entire remaining balance becomes immediately due and payable at our election, without further notice, and we may terminate access and pursue collection in full.

Selecting a payment plan is a convenience in timing only. It does not reduce the total amount owed, does not create a right to cancel, and does not convert the Program into a subscription.

10. No Refund Policy

ALL SALES ARE FINAL. ALL PAYMENTS MADE TO SOULFUL GROUP LLC ARE NOT REFUNDABLE.

This applies without exception to every category of purchase, including but not limited to: one to one coaching, mentorship, and consulting; Soulful Selling Academy™, RISE, and any other group or cohort Program; foundation packages, intensives, and strategy sessions; memberships, communities, and subscriptions; live events, virtual events, retreats, workshops, and tickets; courses, digital downloads, templates, recordings, and any other digital product; and all deposits, enrollment fees, setup fees, and retainers.

10.1 Why this policy exists. Our Services involve reserved capacity, blocked calendar time, immediate transfer of proprietary intellectual property, personalized guidance, and strictly limited cohort seats. When you enroll, that capacity is withdrawn from availability and cannot be resold. This policy exists to ensure mutual commitment, protect the integrity of the container, and support deep, focused work.

10.2 No refunds for partial use or non use. You acknowledge and agree that no refund, credit, or partial refund will be issued for any of the following:

Sessions you did not attend, did not schedule, or chose not to use

Modules, Materials, or content you did not access or complete

Any portion of a Program remaining after you decide to stop participating

Change of mind, change of business direction, change of personal or financial circumstances, or loss of interest

Dissatisfaction with results, revenue, outcomes, or pace of progress

Failure to implement, apply, or act upon the guidance provided

Disagreement with the methodology, teaching style, or opinions expressed

Technical issues within your control, including connectivity, device, or scheduling problems

Duplicate or accidental purchases not reported in writing within seventy two (72) hours

10.3 Material delivery. Where you have received any part of the Services, including access to Materials, community access, or one or more Sessions, the Services are deemed materially delivered and no refund, credit, or set off is due for any remaining portion.

10.4 Discretionary resolutions. We may, at our sole and absolute discretion, offer a credit, rescheduling, extension, or alternative resolution in exceptional circumstances. Any such accommodation is a goodwill gesture only. It is not an admission of any obligation, creates no right or expectation, and sets no precedent for you or for any other client.

10.5 Statutory rights. Nothing in this Section limits any right that cannot lawfully be waived under mandatory law applicable to you. Where such a right exists, it applies only to the minimum extent legally required, and the remainder of this Section continues in full force.

11. Chargebacks and Payment Disputes

If you have a concern about any payment, you agree to contact us first in writing at [email protected] and to allow ten (10) business days for us to respond and attempt resolution in good faith.

You agree not to initiate a chargeback, payment dispute, or reversal for any purchase covered by these Terms. Initiating a chargeback for Services that have been delivered or made available, or for any purchase covered by Section 10, constitutes a material breach of these Terms and, where the underlying claim is not made in good faith, may constitute fraud.

In such event we may, at our sole discretion and cumulatively:

Immediately and permanently terminate your access to all Services, Materials, and communities

Declare the entire remaining balance immediately due and payable

Submit these Terms, your program agreement, payment records, access logs, attendance records, Session recordings, and all correspondence to the payment processor, card network, or any court or tribunal as evidence

Recover from you all resulting costs, including processor and dispute fees, administrative time at our standard rate, collection agency costs, and reasonable attorneys' fees

Refer the outstanding balance to a collection agency in your jurisdiction

12. Late Payment, Collection Costs, and Legal Fees

Any amount not paid when due accrues interest at the lesser of one and one half percent (1.5%) per month or the maximum rate permitted by law, from the due date until paid in full.

You agree to reimburse us for all costs of enforcement and collection, including collection agency fees, court costs, arbitration fees, and reasonable attorneys' fees, whether or not formal proceedings are commenced. In any dispute arising from these Terms, the prevailing party is entitled to recover its reasonable attorneys' fees and costs.

13. Scheduling, Rescheduling, Missed Sessions, and Expiry

Sessions are scheduled by mutual agreement within the contracted term of the Program.

Rescheduling requires a minimum of twenty four (24) hours advance notice.

A Session missed without notice, or cancelled with less than twenty four (24) hours notice, is deemed delivered and forfeited, with no obligation to reschedule and no refund or credit.

All Program access, Session entitlements, and bonuses expire at the end of the contracted term and do not roll over, unless expressly agreed in writing.

In exceptional circumstances only, and subject to mutual agreement and availability, a Program may be postponed for a maximum of six (6) months. Postponement is not cancellation and does not alter, pause, or reduce your payment obligation.

14. Nature of the Coaching Relationship

Coaching is a professional, collaborative relationship designed to support you in the creation, development, and execution of personal, professional, and business goals.

You understand and accept that coaching:

Does not involve any guarantee of results

Is a process of guidance, reflection, strategy, and accountability

Requires your active participation, effort, and follow through

We provide frameworks, experience, perspective, and support. Implementation, execution, and results remain your sole responsibility.

15. Client Responsibility and Ownership

You acknowledge and agree that you are fully and solely responsible for your:

Physical, mental, emotional, and financial wellbeing

Decisions, actions, omissions, and results

Level of effort, consistency, and follow through

Compliance with all laws, licensing requirements, tax obligations, and regulations applicable to your own business

You understand that results vary based on numerous factors outside our control and that there is no guaranteed outcome. You may discontinue participation at any time. Financial terms remain as set out in Sections 9, 10, and 12.

16. No Guarantees and Earnings Disclaimer

You understand and agree that:

Coaching, training, and consulting outcomes are not guaranteed

Any past success, case study, testimonial, revenue figure, screenshot, or example shared by us, by any team member, by any guest, or by any client is illustrative only and represents exceptional or individual results

Past results do not guarantee, predict, or imply future results

Any forward looking statement regarding potential income, revenue, or growth is an estimate and an illustration, never a promise or a projection you may rely on

You agree not to rely on the Services as a promise of income, business success, client acquisition, or any specific outcome, and you waive any claim founded on such reliance.

17. Scope and Professional Disclaimer

Coaching may touch on many areas of life, including business, finances, career, relationships, health, mindset, and lifestyle.

You understand that the Services:

Are not therapy, psychotherapy, counseling, or mental health treatment

Do not diagnose, treat, or cure any medical or psychological condition

Are not a substitute for medical, psychiatric, legal, financial, investment, tax, accounting, or other licensed professional advice

Breathwork, meditation, visualization, and somatic practices offered within the Services are educational and experiential in nature. You participate voluntarily and entirely at your own risk. You confirm that you have no medical, cardiovascular, respiratory, neurological, or psychiatric condition, and that you are not pregnant, in a way that would make participation unsafe, and that you have consulted a qualified professional where appropriate. You assume all risk of injury or adverse reaction and release us from all liability arising from your participation, to the fullest extent permitted by law.

If you are under the care of a medical or mental health professional, you confirm that you have consulted that professional and that participation is appropriate for you.

You agree to seek independent qualified professionals for all matters outside the scope of coaching.

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8. Intellectual Property and Limited Licence

All Materials are and remain the exclusive property of Soulful Group LLC or its licensors, protected by copyright, trademark, and trade secret law. This includes without limitation the Soulful Selling™ methodology, the Codex 9™ framework, the RISE Model, all associated curricula, and all derivative works.

Upon full payment, you receive a limited, personal, revocable, non exclusive, non transferable and non sublicensable licence to access and use the Materials solely for your own learning and the operation of your own business, for the duration of your authorized access.

No other rights are granted. All rights not expressly granted are reserved.

19. Prohibited Use of Materials and Liquidated Damages

You may not, directly or indirectly:

Reproduce, distribute, publish, transmit, resell, sublicense, or commercially exploit the Materials

Create derivative works, adaptations, translations, or competing training programs, courses, or curricula based on or substantially derived from the Materials

Record, screen capture, transcribe, or share any Session, call, or community content without our prior written consent

Share, sell, or transfer your access credentials, or provide access to any third party

Use the Materials to train, market, deliver, or sell any coaching, training, or consulting program that competes with our Services

Use the Materials, in whole or in part, to train, fine tune, or develop any artificial intelligence model, dataset, or automated system

Remove, obscure, or alter any copyright, trademark, or proprietary notice

19.1 Liquidated damages. You acknowledge that the Materials are confidential, proprietary, and commercially valuable, that unauthorized use causes harm that is real but difficult or impossible to quantify precisely, and that the sum below is a genuine and reasonable pre estimate of that loss, agreed at arm's length between commercial parties, and is not a penalty.

Accordingly, for each material breach of this Section 19, you agree to pay Soulful Group LLC liquidated damages of twenty five thousand euros (€25,000) per instance of breach, in addition to disgorgement of any revenue you derived from the breach, and in addition to injunctive relief under Section 34 and recovery of legal costs under Section 12.

19.2 Breach of this Section is a material breach entitling us to immediate termination of all access without refund, with the full outstanding balance remaining due.

20. Confidentiality

Information shared within the coach and client relationship will be treated as confidential by both parties, except where disclosure is required by law, including court order, subpoena, risk of serious harm, or child protection obligations.

We may discuss coaching topics anonymously and hypothetically with other professionals for training, supervision, or consultation purposes, without revealing identifying details.

You agree to hold in strict confidence and not to disclose, publish, or use outside the Program any information shared by us, by any guest, or by any other participant inside group Programs, communities, and events. This obligation is mutual, survives termination indefinitely, and applies to business models, revenue figures, personal disclosures, and proprietary frameworks.

Use of communication tools such as email, video calls, internet platforms, and messaging applications implies your consent to the use of such technologies and to their inherent limitations.

21. Non Circumvention and Non Solicitation

For the duration of your engagement and for a period of twentyfour (24) months following its conclusion, you agree that you will not, directly or indirectly:

Solicit, recruit, or hire any of our employees, contractors, coaches, or team members

Solicit or market your own competing programs, offers, or services to other participants inside our communities, cohorts, events, or client base, without our prior written consent

Circumvent us in order to contract directly with any guest speaker, partner, supplier, or affiliate introduced to you through the Services, in respect of substantially the same opportunity that arose through the Services

This Section is limited in time and scope, does not restrict your general right to conduct business, and does not prevent you from working with any person or organization with whom you had a documented prior relationship, or with whom you connect independently of the Services.

22. Non Competing Use of Methodology

You may freely apply what you learn inside your own business with your own clients. That is the purpose of the Services.

You may not package, brand, license, franchise, certify others in, or sell our methodology, frameworks, or curricula as a training product of your own, whether under our names, under your own name, or under any derivative name, without a separate written licensing agreement with us. Breach of this Section is treated as a breach of Section 19 and attracts the liquidated damages provided there.

23. Feedback, Reviews, and Non Disparagement

We welcome honest feedback and honest reviews, including critical ones. Nothing in these Terms restricts your right to publish a truthful review of your experience, to report a concern to any regulator or authority, to participate in any legal proceeding, or to exercise any legally protected right of expression.

You agree, however, not to publish statements about us, our team, our guests, or other participants that are knowingly false, deliberately misleading, defamatory, or that disclose confidential information belonging to us or to another participant in breach of Section 20.

24. Community and Event Conduct

You agree not to:

Use the Services for any unlawful purpose

Upload malicious code or infringe the rights of others

Misrepresent your identity, credentials, or affiliation with us

Harass, abuse, threaten, discriminate against, or disparage any participant, guest, team member, or coach

Solicit, spam, or pitch other participants inside our communities or events without permission

Disrupt live Sessions, events, or community spaces

We may remove, suspend, or permanently ban any participant who breaches this Section, immediately and without refund.

25. Account Access and Sharing

Accounts, Program access, and community memberships are strictly personal. They may not be shared, transferred, resold, or assigned to another person or business without our prior written consent. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Detected credential sharing is a material breach and may result in immediate termination without refund, with the full balance remaining due.

26. SMS Messaging Terms

By providing your mobile phone number and explicitly opting in through our website forms, you consent to receive SMS text messages from Soulful Group LLC (doing business as "Soulful Selling").

These messages may include reminders, confirmations, account notifications, customer service responses, and promotional communications related to our programs, events, products, or services.

Message frequency may vary. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchase.

You may opt out at any time by replying "STOP" to any message. For assistance, reply "HELP" or contact us at the email address listed below.

We may use third party service providers to deliver SMS messages on our behalf. Carriers are not liable for delayed or undelivered messages.

27. Data Protection and Privacy

Our collection and use of personal data is governed by our Privacy Policy at https://soulfulselling.io/privacy-policy, which is incorporated into these Terms by reference.

Group Sessions and live events may be recorded for training, replay, and educational purposes. By attending, you consent to being recorded and to the use of that recording within the Program and for internal training. We will not publish a recording that identifies you externally, for marketing or any other public purpose, without your separate written consent.

28. Third Party Services

The Services may integrate with or link to third party platforms and services. We are not responsible for the content, availability, security, or practices of these third parties. Your use of them is governed by their own terms, and any dispute with a third party is solely between you and that third party.

29. Termination and Suspension

We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including violation of these Terms, non payment, chargeback, or conduct harmful to the community or to other participants.

Termination for cause does not entitle you to any refund, credit, or set off. Any outstanding balance becomes immediately due and payable. Sections 10, 11, 12, 16, 17, 18, 19, 20, 21, 22, 23, 30, 31, 32, 33, 34, 36, 37, 38, and 39 survive termination.

30. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, timely, secure, error free, or that they will produce any particular result.

31. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SOULFUL GROUP LLC, ITS MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, COACHES, AND GUESTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR LOST BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

32. Indemnification

You agree to indemnify, defend, and hold harmless Soulful Group LLC, its members, officers, employees, contractors, coaches, and guests from and against any claims, demands, damages, losses, liabilities, and expenses, including reasonable attorneys' fees, arising from or relating to your use of the Services, your business activities, your advice or services provided to your own clients, your content, or your breach of these Terms.

33. Force Majeure

Neither party is liable for failure or delay in performance caused by events beyond reasonable control, including natural disaster, epidemic, war, civil unrest, government action, platform or internet failure, or serious illness. Where such an event affects delivery, we will reschedule affected Sessions. Force majeure does not entitle you to a refund.

34. Injunctive Relief

You acknowledge that breach of Sections 18, 19, 20, 21, or 22 would cause irreparable harm for which monetary damages alone would be inadequate. We are therefore entitled to seek immediate injunctive and equitable relief in any court of competent jurisdiction, without the necessity of posting a bond, in addition to all other remedies available at law or in equity.

35. Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, restructuring, or sale of assets.

36. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

37. Dispute Resolution and Binding Arbitration

37.1 Good faith resolution. Before commencing any formal proceeding, both parties agree to attempt in good faith to resolve the dispute through direct written communication for a period of thirty (30) days.

37.2 Binding arbitration. Any dispute not resolved under Section 37.1 shall be finally resolved by binding arbitration administered under the rules of a recognized arbitral institution, before a single arbitrator, seated in Sheridan, Wyoming, conducted in English, and may be held by video conference. Judgment on the award may be entered in any court of competent jurisdiction.

37.3 Exceptions. Either party may bring an individual action in small claims court, and either party may seek injunctive or equitable relief under Section 34 in any court of competent jurisdiction, without first proceeding to arbitration.

37.4 Class action waiver. All claims must be brought in an individual capacity. You waive any right to participate in a class, collective, consolidated, or representative action, and the arbitrator may not consolidate claims or preside over any form of representative proceeding.

38. Limitation Period

Any claim arising out of or relating to the Services or these Terms must be brought within one (1) year after the cause of action accrues, or it is permanently barred, to the fullest extent permitted by law.

39. Severability, No Waiver, and Interpretation

If any provision is held unenforceable, it shall be modified to the minimum extent necessary to render it enforceable, or severed if modification is not possible, and all remaining provisions continue in full force.

No failure or delay by us in exercising any right constitutes a waiver of that right. No waiver is effective unless in writing.

These Terms shall not be construed against the drafting party. Section headings are for convenience only.

40. Entire Agreement

These Terms, together with our Privacy Policy and any applicable program agreement, constitute the entire agreement between you and Soulful Group LLC regarding the Services, and supersede all prior discussions, marketing statements, representations, proposals, and understandings, whether written or oral.

Governing documents:

Privacy Policy: https://soulfulselling.io/privacy-policy

Terms and Conditions: https://soulfulselling.io/terms-of-service

41. Changes to These Terms

We may revise these Terms at any time by posting an updated version on our website with a new effective date. Changes apply prospectively to purchases made on or after the effective date of the revised version. Continued use of the Services after such changes constitutes your acceptance.

All previous versions remain archived and continue to govern purchases made while they were in effect. A copy of any prior version is available on request.

42. Contact

Questions about these Terms and Conditions: [email protected]

🌹 Lead with Love, Sell with Soul Soulful Group LLC, doing business as Soulful Selling

Presence. Connection. Prosperity.